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INSURE TO BE SURE! We're open 8AM - 5PM, Monday to Friday CALL US (632) 628-8-628

Complaints Resolution

CONTACT DETAILS

HEAD OFFICE

(Customer Service)
  • 4F Yuchengco Tower I 484 Quintin Paredes St. Binondo, Manila
  • (632) 628-8-628

SALES & UNDERWRITING DEPARTMENT

  • 10F Yuchengco Tower I 500 Quintin Paredes St. Binondo, Manila
  • SALES

    Tel: (632) 628-8783

    Fax : (632) 628-8728

  • Underwriting

    Tel: (632) 628-8825

    Fax : (632) 628-8773

TOKYO MARINE DIVISION PRODUCTION DEPARTMENT

  • 6F & 7F Yuchengco Tower II LP Leviste cor Gallardo Sts., Salcedo Village, Makati City
  • (632) 628-8-628

COMPLAINTS RESOLUTION

Should you have any complaints, queries, or other concerns, including matters relevant to the processing of your claim(s), you may send them here or contact us at malayan@malayan.com or (632) 628 8628

*All fields are required

We duly acknowledge the receipt of your complaint, and the appropriate department (i.e. Claims Department, if the matter involves the processing of a claim) will then investigate the complaint and may request for additional documents and/or information. Your compliance and cooperation at this stage would be highly appreciated. Upon the completion of the investigation, you shall be informed in writing of our response.

In the event that you are not satisfied with the company’s response, you may address your complaint/s to the Insurance Commission:

INSURANCE COMMISSION
1071 United Nations Avenue, Ermita, Manila, Philippines
Telephone #: (632) 523 8461